Returns & Refunds

At Roadsail.in we want to ensure you love the items you purchase. However, if you have changed your mind on a purchase, you can return your item. We provide points which get credited to your Roadsail.in online account and can be redeemed during future purchase. We also provide a direct refund to your original method of payment, provided:

• You raise a return request for the item within 48 hours since the delivery date
• You produce your original invoice (receipt) when you return the item 
• The item is in original saleable condition:
  • With all original tags and any sewn labels still attached
  • In an unworn, unopened and unused state and unbroken/ undamaged state (used stickers, broken frames, worn apparel etc will not be eligible for a return)

All returned products will be checked before a refund is issued. If the requirements are not met, Roadsail.in reserves the right to refuse a refund.

A refund can take upto 5 working days to be issued, and might take up to 7 working days to reflect in your account from the issued date.

Defective or damaged products are eligible for a refund or replacement provided proof of damage is provided along with a return/ replacement request within 48 hours of receipt.

Replacement

You can request for a replacement for your order within 48 hours after an order has been delivered. We have a reverse pick up facility for most pin codes. Exchanges can be done for the same products in a different size only. 

To maintain strict hygiene standards of our products, all returned products will be checked before an exchange/refund can be issued. If the returned product meets the requirements, we will issue a replacement/exchange or refund. If the returned product does not meet the requirements, Roadsail.in reserves the right to refuse a replacement or refund.

For an eligible exachange/replacement, the product will take upto 7-10 working days to reach you. This timeline may vary based on your location and availability of the product.

Returns may incur a small inconvenience fee in cases where it has not been returned due to defects or damages.